A quality system that meets customers' expectations
Based on an effective "full customer satisfaction" vision, a quality policy has been defined per division. The two key axes of this policy are the site autonomy for product control with adapted systems, and the implementation of Group corporate procedures that define a solid common frame between the different entities.
Other crucial elements of the quality approach:
A management of operational procedures on the plant level, so as to guarantee the compliance of the products to the specified technical and functional characteristics.
A local site Quality Manager that is responsible for validating the final product control in the strict respect of customers' specifications and leading projects of continuous improvement.
A multi-site Quality Coordination so as to manage the plant systems according to common procedures and build a global relationship with customers.
A complete documentation : a Quality Assurance Guide, Technical Specifications for « secondary packaging products » and a European quality system, all validated by a common ISO 9001/2008 and Certipharm certification.